Amazon Doubles Profit To $5.2 Billion As Online Shopping Spikes

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An Amazon delivery truck is parked outside a warehouse in France on April 16. The online retail giant’s revenues and profits soared in the second quarter.

Denis Charlet/AFP/Getty Images

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On a call with reporters on Thursday, Amazon executives cited several reasons for the company’s blockbuster quarter.

Mainly, Americans shopped — a lot. First it was pandemic essentials like food, masks and cleaning supplies, which are less profitable. But into the late spring, shopping became more normal, Amazon Chief Financial Officer Brian Olsavsky told reporters. Online grocery sales tripled, he said.

Plus, Amazon says more people signed up for or renewed the Prime membership, which in the U.S. costs $119 a year. In turn, Prime subscribers have been prolific shoppers — buying more, and more frequently.

Also, early on, the retailer wasn’t sure whether it could keep up with shipping needs, as customers complained of delays and other glitches with Amazon’s service. But by late spring and early summer, the company was able to ship more than expected.

Amazon’s cloud-services business grew as well, as more people have been working remotely during the pandemic.

«This was another highly unusual quarter, and I couldn’t be more proud of and grateful to our employees around the globe, CEO Jeff Bezos said in a statement.

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Asked whether Amazon would consider reinstating a temporary pay bump of $2 an hour for warehouse and delivery workers, company executives declined to comment on a call with reporters. The company now employs over a million workers, most of them in warehouses.

Amazon’s report is also one in a crush of tech earnings on Thursday — with Facebook, Google and Apple all reporting as well, following the marquee testimony of all four CEOs in Congress on Wednesday about their companies’ power, reach and growing influence during the pandemic.

Amazon’s Bezos, appearing before lawmakers for the first time, fielded a lot of questions about the company’s treatment of other merchants on its platform, where third-party sellers now account for some 60% of sales. In an unexpected concession, Bezos said he could not guarantee that Amazon never used data it collected from other sellers to make its own products.

Editor’s note: Amazon is among NPR’s financial supporters.